Return Authorization Request Form

RGA’S for Restocks and Incorrect Shipments, Contact Customer Care:
Phone: 888-416-9513             
Fax: 419-281-9978      

RGA’s for Warranty Evaluations and Repairs, Contact the Warranty Department/Authorized Service Center:
Phone: 419-281-9699               
Fax: 419-207-3344 

Contact Name & Company  *
Phone & fax  *
Email  *

Sales Order Number  *
Part Number  *
Serial Number  *
Pump Date Code  *
Quantity  *
Reason for Return  *

The RGA number must be displayed on the outside of the shipment. Send returns to:

Attn: Returned Goods
740 East 9th Street
Ashland, Ohio  44805

***Restock Items must be received within 30 days or the RGA will be cancelled or restock fee increased***
Order Cancellations and Returned Products for Restock
•    30% charge—Standard Products and Miscellaneous Parts
•    50% charge—Custom Product (some custom products will be unacceptable for restock)
Before any product is returned, the following conditions must be met:
•    Product must be new, not installed.
•    Return must be approved by Inside Sales Manager or Warranty Manager.
•    Customer is responsible for return freight cost, which includes, damage and handling.
•    Pentair Water reserves the right to refuse or adjust the restocking charge after inspecting the product.
•    Customer’s account will be credited after approved inspection.
Inspections and Evaluations
•    Customer is responsible for freight to and from the Factory Service Center.
•    After inspection, product will be held for 2 weeks awaiting resolution from the customer. At this time, if no determination is made, the product will be returned freight collect.
•    An inspection fee will be charged to all evaluations and will correlate to our flat labor allowance for each product category. The only circumstance an inspection fee will be waived is if the product is deemed warranty or if the product is determined to be out of warranty, but the customer opts to repair.

Pentair Water use only:

RGA Number Issued:________________________               Restock Fee:______%

Special Shipping Instructions:____________________________________________________